Terms of Service

This website is operated by Elevate Collectives. Throughout the site, the terms “we”, “us” and “our” refer to Elevate Collectives.

By visiting our website, browsing our store, purchasing a product, downloading a file, or using any part of our website, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you should not use our website or purchase from us.

Online store terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region, or that you have permission from a parent or guardian to use this website and make purchases.

You agree not to use our products, website, files, templates, or content for any unlawful, harmful, misleading, abusive, or unauthorised purpose.

You must not attempt to interfere with the security, operation, or functionality of our website.

Digital products

Elevate Collectives sells digital products, including but not limited to downloadable files, templates, spreadsheets, trackers, guides, and other digital resources.

No physical product will be shipped.

After completing your purchase, you may receive access to your digital product through the checkout confirmation page, email, download link, template link, customer account, or another digital delivery method used by our store.

Because our products are digital and may be accessed, downloaded, copied, or used immediately after purchase, all sales are final once access has been provided, except where a refund, replacement, or other remedy is required by applicable consumer law.

Product access

You are responsible for entering the correct email address at checkout.

If you do not receive your digital product, please check your spam, junk, promotions, or other email folders first.

If you still cannot access your product, contact us at:

elevatecollectivesteam@gmail.com

Please include your order number and the email address used at checkout.

Licence and permitted use

When you purchase a digital product from Elevate Collectives, you are granted a limited, non-exclusive, non-transferable licence to use the product for personal use only, unless the product description clearly states otherwise.

You may download, copy, edit, or use the product for your own personal purposes.

You must not:

• resell the product
• share the product with others
• redistribute the product
• upload the product to another website, marketplace, or platform
• claim the product as your own
• copy the product to create a competing product
• modify the product and sell it as your own
• give away the product for free
• share download links, template links, files, or access details with others
• use the product for commercial resale or commercial distribution

Each purchase is for one customer only.

Intellectual property

All products, files, templates, spreadsheets, trackers, designs, graphics, text, branding, images, website content, and other materials provided by Elevate Collectives are owned by Elevate Collectives unless otherwise stated.

You do not receive ownership of any digital product by purchasing it. You receive a licence to use it according to these Terms.

Unauthorised copying, resale, sharing, distribution, reproduction, or commercial use of our products or content is strictly prohibited.

Product descriptions and accuracy

We aim to ensure that product descriptions, images, features, prices, and other information on our website are accurate and up to date.

However, we do not guarantee that all information on our website will always be error-free, complete, current, or suitable for your specific needs.

Product images, previews, mockups, and screenshots are provided for demonstration purposes. The final product may vary slightly depending on your device, software, screen settings, browser, app version, or platform updates.

We reserve the right to correct errors, update product information, change prices, remove products, or modify product details at any time without notice.

Customer responsibility

Before purchasing, you are responsible for checking that the product is suitable for your needs.

You are also responsible for ensuring that you have the required software, app, device, internet access, account access, or technical ability needed to use the product.

For example, some products may require access to platforms such as Google Sheets, Microsoft Excel, Canva, Notion, Adobe software, or another third-party platform.

We are not responsible if you purchase a product and later discover that you do not have the required software, account, device, or platform access to use it.

Third-party platforms

Some products may be designed for use with third-party platforms such as Google Sheets, Microsoft Excel, Canva, Notion, Shopify, or other software providers.

Elevate Collectives does not own or control these third-party platforms.

We are not responsible for changes, outages, restrictions, updates, pricing changes, access issues, account issues, or technical problems caused by third-party platforms.

Your use of third-party platforms may be subject to their own terms, policies, and privacy practices.

Finance-related disclaimer

Some Elevate Collectives products may help customers organise, track, or better understand their income, expenses, savings, budgeting, cash flow, or personal finances.

These products are provided for general organisational, educational, and informational purposes only.

Our products are not financial advice, legal advice, accounting advice, tax advice, investment advice, or professional advice of any kind.

We do not guarantee that using our products will improve your financial situation, increase savings, reduce debt, create profit, or produce any specific result.

You are responsible for your own financial decisions. If you need advice specific to your personal circumstances, you should speak with a qualified professional.

Refunds and returns

Refunds, returns, exchanges, and cancellations are handled according to our Return and Refund Policy.

Because our products are digital and delivered with instant access, we do not offer refunds for change-of-mind purchases, accidental purchases, or situations where the customer no longer wants the product after access has been provided.

Nothing in these Terms limits, excludes, or replaces any rights you may have under applicable consumer protection laws.

Consumer-law rights

Nothing in these Terms is intended to limit, exclude, restrict, or replace any rights you may have under applicable consumer laws.

Depending on your location, you may be entitled to a remedy if a product is faulty, defective, not as described, inaccessible due to an issue caused by us, or if the wrong product was supplied.

Where required by law, we will provide an appropriate remedy, which may include troubleshooting support, corrected access, a replacement file, store credit, or a refund.

Pricing and payments

All prices are shown in the currency displayed at checkout.

Prices may change at any time without notice.

We reserve the right to correct pricing errors, cancel orders affected by pricing mistakes, refuse suspicious transactions, or cancel orders where fraud or misuse is suspected.

Payment must be completed before digital product access is provided.

Payments are processed through secure third-party payment providers. We do not directly store your full payment card details.

Promotions and discounts

From time to time, we may offer discounts, promotional codes, bundles, limited-time offers, or special pricing.

Promotions may be changed, extended, limited, or removed at any time.

Discounts cannot be applied retroactively to previous purchases unless we choose to do so at our discretion.

Order refusal or cancellation

We reserve the right to refuse, cancel, or limit any order where we believe there has been fraud, abuse, misuse, unauthorised activity, pricing error, technical error, or breach of these Terms.

If an order is cancelled after payment has been made and before access has been provided, we will arrange an appropriate refund where required.

Prohibited uses

You agree not to use our website, products, or content:

• for any unlawful purpose
• to violate any laws or regulations
• to infringe our intellectual property rights or the rights of others
• to harass, abuse, insult, harm, defame, intimidate, or discriminate
• to submit false or misleading information
• to upload or transmit viruses, malware, or harmful code
• to collect or track personal information of others
• to spam, phish, scrape, crawl, or interfere with website functionality
• to copy, resell, distribute, or commercially exploit our products without permission

We reserve the right to terminate access to our website or products if you breach these Terms.

Limitation of liability

To the maximum extent permitted by law, Elevate Collectives is not responsible for any loss, damage, cost, injury, claim, loss of income, loss of savings, loss of profit, data loss, business interruption, technical issue, or other consequence arising from your use of our website or digital products.

Our products are provided on an “as available” basis. We do not guarantee that our website or products will always be uninterrupted, secure, error-free, or compatible with every device, browser, app, or platform.

This section does not limit any rights you may have under applicable consumer laws.

Indemnity

You agree to indemnify and hold Elevate Collectives harmless from any claim, demand, loss, liability, damage, cost, or expense arising from your breach of these Terms, your misuse of our products, your violation of any law, or your infringement of any rights of another person or business.

Privacy

Your use of our website and your purchase of our products may involve the collection and handling of personal information.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

Changes to these Terms

We may update, change, or replace these Terms of Service at any time by posting the updated version on this page.

It is your responsibility to check this page periodically for changes.

Your continued use of our website after changes are posted means you accept the updated Terms.

Governing law

These Terms are governed by the laws of Australia, unless another law is required to apply based on your location or applicable consumer protection laws.

Nothing in this section limits any mandatory consumer rights that apply in your country, state, or region.

Contact information

Questions about these Terms of Service should be sent to:

Elevate Collectives
Email: elevatecollectivesteam@gmail.com