Privacy Policy

This Privacy Policy explains how Elevate Collectives collects, uses, stores, and protects your personal information when you visit our website, place an order, download a digital product, contact us, or interact with our store.

By using our website or purchasing from us, you agree to the collection and use of information as described in this Privacy Policy.

Information we collect

When you visit our store, place an order, or contact us, we may collect personal information including:

• your name
• email address
• billing address
• order details
• payment confirmation details
• customer account information, if applicable
• messages or support requests you send to us
• device information
• IP address
• browser type
• website usage data
• cookie and tracking information

We may also collect information about the digital products you view, purchase, download, or access.

Payment information

Payments are processed securely through third-party payment providers, including Shopify Payments, PayPal, Afterpay, Stripe, or other payment options available at checkout.

We do not directly store your full credit card or payment card details.

Your payment information is handled by the relevant payment provider according to their own privacy and security practices.

How we use your information

We collect and use your information to:

• process your order
• deliver your digital product
• send order confirmations, receipts, download links, and product access information
• provide customer support
• respond to questions or refund/access requests
• manage customer accounts, where applicable
• prevent fraud, chargebacks, misuse, or unauthorised access
• improve our website, products, and customer experience
• send marketing emails, where you have subscribed or where allowed by law
• run advertising, analytics, and performance tracking
• comply with legal, tax, accounting, and business obligations

Digital product delivery

Because we sell digital products, your email address and order information may be used to provide access to your purchased files, templates, downloads, or digital resources.

This may involve third-party apps or services used to deliver digital downloads or product access.

Email marketing

If you subscribe to our email list, make a purchase, or otherwise agree to receive marketing from us, we may send you emails about product updates, new releases, offers, store updates, or related content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

elevatecollectivesteam@gmail.com

We will not continue sending you marketing emails after you unsubscribe, except for important transactional emails relating to your orders, account, legal notices, or customer support.

Cookies and tracking technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to:

• keep the website functioning properly
• remember preferences
• process checkout and cart activity
• analyse website traffic
• understand customer behaviour
• improve our website and products
• measure advertising performance
• show relevant ads or marketing

These tools may be provided by Shopify, Google, Meta, TikTok, email marketing platforms, analytics providers, advertising platforms, or other service providers we use.

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Where required by law, we may ask for your consent before using certain cookies or tracking technologies.

Sharing your information

We may share your personal information with trusted third parties who help us operate our store and deliver our services, including:

• Shopify
• payment processors
• digital download providers
• email marketing platforms
• analytics providers
• advertising platforms
• fraud prevention tools
• customer support tools
• accounting, legal, or compliance service providers
• shipping or fulfilment providers, if we ever sell physical products in the future

We only share information where reasonably necessary for business operations, legal compliance, order fulfilment, customer support, marketing, analytics, or fraud prevention.

Selling or sharing personal information

We do not sell your personal information for money.

However, some privacy laws may define certain advertising, analytics, or tracking activities as “selling,” “sharing,” or “targeted advertising,” even if no money is exchanged.

Where required by applicable law, you may have the right to opt out of certain data sharing, targeted advertising, or tracking activities.

You can contact us at:

elevatecollectivesteam@gmail.com

International data transfers

Because we use online platforms and third-party service providers, your personal information may be stored, processed, or transferred in countries outside your own country.

These countries may have privacy laws that are different from the laws in your location.

Where required, we rely on appropriate safeguards or legal mechanisms to protect personal information transferred internationally.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• order fulfilment
• customer support
• legal compliance
• tax and accounting records
• fraud prevention
• dispute resolution
• business record keeping

When information is no longer needed, we will take reasonable steps to delete, anonymise, or securely store it as required by law.

Your privacy rights

Depending on your location, you may have rights in relation to your personal information, including the right to:

• access the personal information we hold about you
• request correction of inaccurate information
• request deletion of your information
• object to certain uses of your information
• restrict certain processing activities
• withdraw consent where processing is based on consent
• request a copy of your information
• opt out of certain marketing, targeted advertising, or data sharing activities
• lodge a complaint with a privacy regulator or authority

These rights may vary depending on your country, state, or region.

To make a privacy request, contact us at:

elevatecollectivesteam@gmail.com

We may need to verify your identity before actioning your request.

Australian customers

If you are located in Australia, we handle personal information in accordance with applicable Australian privacy requirements where they apply.

Australian privacy guidance recognises that privacy policies should explain how an organisation handles personal information, including collection, use, disclosure, access, and correction. Nothing in this Privacy Policy limits any rights you may have under applicable Australian privacy or consumer laws.

European Union and United Kingdom customers

If you are located in the European Union, United Kingdom, or another region with similar privacy laws, we process personal information only where we have a lawful basis to do so.

This may include:

• performing a contract with you, such as processing your order and delivering your digital product
• complying with legal obligations
• our legitimate business interests, such as improving our store and preventing fraud
• your consent, such as for certain marketing or cookie activities

You may have additional rights under applicable privacy laws, including rights of access, correction, deletion, objection, restriction, portability, and withdrawal of consent.

California and United States privacy rights

If you are located in California or another United States jurisdiction with privacy rights, you may have additional rights depending on the law that applies to you.

These may include the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion or correction; and the right to opt out of certain data sharing or targeted advertising.

The California Attorney General explains that the CCPA gives California consumers privacy rights and requires certain businesses to provide privacy notices and handle consumer requests.

To make a request, contact us at:

elevatecollectivesteam@gmail.com

Children’s privacy

Our website and products are not intended for children under 13 years old.

If you are under the age required by your local law to make online purchases or provide personal information, you should only use our website with permission from a parent or guardian.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, interference, modification, or disclosure.

However, no online system, website, payment platform, or digital storage method is completely secure. We cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party websites, apps, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before providing personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, third-party services, or privacy practices.

The updated version will be posted on this page with a revised effective date.

Contact us

For questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:

Elevate Collectives
Email: elevatecollectivesteam@gmail.com