Shipping Policy

Thank you for purchasing from Elevate Collectives.

Elevate Collectives sells digital products only, including downloadable files, templates, spreadsheets, trackers, and other digital resources.

No physical shipping

No physical product will be shipped.

Because our products are delivered digitally, shipping fees do not apply and you will not receive a physical item in the mail.

Digital delivery

After your purchase is complete, you will receive access to your digital product through one or more of the following methods:

• checkout confirmation page
• email confirmation
• download link
• template access link
• customer account access
• another digital delivery method used by our store

Your digital product will be sent to the email address entered at checkout.

Please make sure your email address is correct before completing your order.

Delivery time

Digital products are usually delivered immediately after payment is confirmed.

In some cases, delivery may take a few minutes due to payment processing, email delays, technical issues, or security checks.

If you do not receive your digital product

If you do not receive your digital product after purchase, please check your:

• spam folder
• junk folder
• promotions folder
• email inbox linked to your checkout details

If you still cannot find your download link or access details, contact us at:

elevatecollectivesteam@gmail.com

Please include your order number and the email address used at checkout so we can help you faster.

Incorrect email address

Customers are responsible for entering the correct email address at checkout.

If you entered the wrong email address, please contact us as soon as possible at:

elevatecollectivesteam@gmail.com

We will do our best to help update your order details or resend access to the correct email address.

Access issues

If your download link, file, or template access does not work due to an issue caused by us, please contact us and we will assist you with troubleshooting, corrected access, or a replacement file where appropriate.

International orders

Because our products are digital, customers from different countries may purchase from us without physical shipping.

No customs fees, import duties, or physical delivery charges apply to our digital products. However, taxes such as GST, VAT, sales tax, or other digital product taxes may apply depending on your location and will be shown at checkout where applicable.

Contact us

For questions about digital delivery, product access, or your order, contact us at:

Elevate Collectives
Email: elevatecollectivesteam@gmail.com